Events Calendar
Serving Students the Big Red Way
Presented by Tom Workman, Ph.D., University of Houston, and sponsored by UNL Human Resources and the Office of Undergraduate Studies
October 16, 2007 - Nebraska Union, Auditorium
2:00 p.m. to 4:00 p.m.
Target Audience: Whether you are in a department of one or 50, if you interact with students, this seminar is for you! As a part of the Student Retention Initiative, this two part seminar is designed to help employees provide outstanding service to students as a way to attract new students and retain current students. Participants are encouraged to come to the training with their supervisor(s) and co-workers who also provide service to students. The seminar will focus on communication skills, conflict resolution and methods for win-win outcomes.
Part One: Learning Objectives: (2 hours)
- Why is service to students so important?
- Five elements of successful student service
- The Student Bill of Rights
- Handling the stress of service
- Disarming the angry or rude student
- Effective communication for better service
Please register at: https://unebapps01.nebraska.edu/uwide/trnreg.nsf/unlclass?openform
Questions may be directed to: Nancy F. Myers, 472-8033
